Return & Refund Policy

At LUMI™, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Guarantee

You may return your item within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition

• Returned in its original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the product so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or an incorrect product was received.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to assist you.