Shipping Policy

Thank you for shopping with LUMI™.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 5–10 business days

• United Kingdom: 5–10 business days

• Australia: 5–10 business days

• Europe: 5–10 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or weather conditions.

Order Tracking

Every LUMI™ order includes a tracking number. You will receive your tracking details by email as soon as your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected orders.

Incorrect Address

Please make sure your shipping address is correct before placing your order. LUMI™ is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team. We're always happy to help.